CANCELLATIONS AND REFUND POLICY
For cancellation requests please email to keysenter@gmail.com.
For refund requests please email to keysenter@gmail.com.
For more understanding on our Refund & Cancellation Policy, Call: +91-9545455799
Common Refund Terms for the Limited Offer Product(s)
For any Limited Offer Product(s) purchased by you, you shall not be eligible for any refunds, whatsoever in the following events:
If the request for cancellations/return is submitted after expiry of the LOOK-UP PERIOD as defined in Annexure I (IAS Category), or falls into exam categories as defined in Annexure II which are not eligible for any refund.
If your access/subscription to the Limited Offer Product(s) is cancelled on account of discovery of credible proof regarding any breach of Limited Offer Product(s)’s Terms of Use. The decision of mocktest’S shall be final and binding in this regard
If due to a force majeure event (such as acts of God, government restrictions or other events beyond our control), we have to discontinue the Limited Offer Product(s) that you have already availed; then we are under no obligation to refund the fee for such portion of the service already availed by you. We are also not liable to provide any additional service in lieu of the service so discontinued.
You acknowledge that the Company is not the manufacturer of the instrument/medium/hardware and hence, any defect relating to the same shall be reported to the manufacturer whose details shall be specified on the packaging and the Company shall not be in any manner responsible for the same. The Company does not provide any guarantee or warranty relating to the instrument/medium/hardware.
Mode of Refund: All applicable refunds shall be processed through online transfer in Indian Rupees only, to the source account from where the payment was originally made; a) within a reasonable period of 28 days from the date a written confirmation from our end is provided to you approving the cancellation. In no event, will the applicable refund amount be greater than the amount paid for your purchase. In the event you had availed credit/financing facility while purchasing the Limited Offer Product(s) from us, your refunds shall be processed accordingly with your lender/financing partner
If your payment instrument/account through which original payment was made, is not active or does not support refunds, you shall be required to provide other bank account details belonging to you for processing the relevant refund. We shall not be responsible and/ or accountable for crediting refund money to the wrong account due to incorrect details furnished by you. You shall be required to furnish a declaration for transfer of refund to another bank account in the format and manner as may be required by us
If you have not received the refund within the policy's stipulated time frame, please reach out to us at 9545455799 or write to us at keysenter@gmail.com. For any other queries (including support on tablets, etc.), please write to us at keysenter@gmail.com.
On account of cancellation of the service(s) procured by you under the Limited Offer Product(s), the services to be provided by us from the date of cancellation, up to exhaustion or expiry of such service(s), shall be considered as services not performed.
We reserve the right to modify/ replace this Policy at any time, as deemed fit by us, without any prior notice to you.
You confirm and acknowledge that you have read and understood the terms set out in this document and accept the same.
Further, you undertake not to dispute the refund terms provided under this document by Think or raise any claims beyond the scope provided under this document.